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FAQs

Your Questions Answered

What types of health insurance do you accept?

We currently are out-of-network with third party insurance agencies. This allows your therapist to provide the most appropriate interventions without third party payer restrictions. This also ensures you will not receive surprise charges, or balances due, as payment is received at time of service. We encourage you to inquire with your insurance provider regarding coverage for out-of-network care. Our clinicians can provide you with a "Superbill" to submit for reimbursement through your insurer, however we are unable to provide any guaranteed reimbursement will be provided. 

We do participate with Medicare Part B coverage. Call our clinic for a free consultation for more information regarding coverage for therapy.

Do I need a doctor’s referral?

Virginia law allows for unresitricted direct access to physical therapy services provided by individuals with doctorate level education, or direct access certification. However, if you are under the care of a physician for the condition which you are seeking our services, we do ask that you seek out a referral and have it faxed to 804-409-7885.

We also ask that anyone seeking therapy for complete decongestive therapy, or currently undergoing cancer treatment please have their supervising physicians provide a referral for therapy. 

What is your new client procedure?

New and prospective clients can set up a 15 minute phone call by submitting an inquiry with your contact information through our website, or by calling the phone number listed below. During this phone call we can discuss your goals for therapy, and how we can help you reach those goals.

 

You may also provide your physician with our fax number (804-409-7885), and request a referral with your demographics and most recent visit note be sent to our office. After receiving your referral we review your information, and contact you directly to schedule an initial evaluation. At that time we can answer any questions you may have before starting physical therapy.

Patient Education

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What is Lymphedema?

Lymphedema is a condition defined as an abnormal accumulation of protein rich fluid causing swelling. Lymphedema can occur in the legs, arms, head, neck, abdomen, or genitals. At Commonwealth Physical Therapy our clinicians have specialty certification as Certified Lymphedema Therapists trained and prepared to treat your swelling. Our treatment protocol follows the gold standard treatment guidelines as detailed in Complete Decongestive Therapy, and consist of compression, manual lymphatic drainage, skin care, and exercise.

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